Refund policy

Try first, then subscribe

Every device gets a free 14-day trial with all features, so you can check that FlickX works with your sources and your device before paying.

Right of withdrawal

A subscription unlocks your device immediately after payment. At checkout you ask us to start right away and acknowledge that you lose your 14-day right of withdrawal once the device is unlocked. Because of that, we normally do not refund a subscription after the device has been unlocked, including for the unused part of a year.

If you did not give that consent, you can withdraw within 14 days of the purchase: send us a clear statement by email to [email protected] or through Contact with your MAC address. We refund you within 14 days through the original payment method, minus a proportionate amount for the days already used where the law allows this.

When we always refund

• You were charged twice, or charged after cancelling.
• FlickX does not work as described and we cannot fix it within a reasonable time (your legal conformity rights).
• We end the service for reasons that are not your fault: you get back the unused part of the year.

Cancelling

You can cancel any time under Manage billing & invoices on your device dashboard. Your device keeps working until the end of the period you paid for, and you won’t be charged again.

Your provider

We cannot refund payments to your playlist or channel provider; FlickX has no relationship with providers.